Terms & Conditions
1. About Beauty by Hannah Alexandra
These terms and conditions apply to all appointments booked with Beauty by Hannah Alexandra, operated by Hannah Chaddock-Rich from my home salon.
By making a booking, you confirm that you have read and agree to these terms and conditions. They are in place to ensure appointments run smoothly, treatments can be provided safely and fairly, and the same standards are maintained for all clients.
2. Booking Policy
Appointments are booked through my online booking system and are automatically confirmed once the booking has been completed.
Please ensure you select the correct treatment when booking. If you are unsure which treatment is right for you, please contact me before making your booking and I will be happy to advise.
I reserve the right to decline or cancel a booking where necessary, including where a booking does not meet my policies or cannot be accommodated due to availability.
3. Cancellation & Rescheduling
At least 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations or rescheduling requests made with less than 24 hours’ notice may incur a charge of 50% of the booked treatment price.
If you do not attend your appointment and have not provided any notice, the full treatment price may be charged. Future appointments may also require payment in advance.
If you need to cancel or reschedule, please do so as soon as possible using the booking system.
4. Payment
Payment is due at the end of your appointment.
I accept cash, card and bank transfer.
All prices are shown in GBP and are correct at the time of booking. Prices may be subject to change for future appointments.
5. Refunds & Treatment Concerns
Refunds are not offered for completed treatments.
If you have any concerns about your treatment, please contact me as soon as possible. I will always do my best to discuss your concerns and, where appropriate, offer a suitable solution or correction.
6. Your Appointment
Please arrive on time for your appointment. Arriving late may mean that your treatment time needs to be shortened in order to avoid affecting the next appointment.
As I operate from a 1:1 home salon, appointments are for the booked client only. Unfortunately, I am unable to accommodate children or additional guests.
Please arrive in a calm and sober state and advise me before your treatment of any allergies, sensitivities, medical conditions or other concerns that may affect your treatment.
7. Health & Safety
High standards of hygiene are maintained throughout the salon, and professional-quality products and equipment are used for all treatments.
Please do not attend your appointment if you have an infection, contagious condition, open wound or other condition affecting the treatment area. Your appointment can be rescheduled once it is safe to do so.
I reserve the right to refuse or adapt a treatment where I believe it may be unsuitable or unsafe to proceed.
8. Liability
I hold appropriate insurance for the services I provide.
Every care is taken to provide treatments safely and professionally. However, I cannot accept responsibility for an adverse reaction where the relevant information has not been disclosed prior to treatment or where reasonable aftercare has not been followed.
Please ensure that you disclose any known allergies, sensitivities or relevant medical information before your appointment.
9. Privacy & Photography
Personal information provided when making a booking is treated confidentially and used only where necessary to manage your appointment and provide your treatment.
I may ask to take before-and-after photographs of your treatment for my portfolio or social media. Photographs will only be taken and shared with your permission.
10. Changes to These Terms
I may occasionally update these terms and conditions to reflect changes to my services, policies or booking procedures.
The most current version will be available through my booking system.
By making a booking, you agree to the terms and conditions that are in place at the time of booking.